Support
Open and manage support tickets in the client area or contact us without logging in.
You can still get assistance by raising a ticket with our support department should you not be able to find what you are looking for here.
Articles
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Support Tickets Overview
Manage support requests at /tickets in the client area.
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Opening a Support Ticket
Create a new ticket at /tickets/create with department and message.
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Replying and Closing Tickets
Reply to staff, download attachments, and close resolved tickets.
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Public Contact Without Login
Reach DanumHost at /support/contact when you do not have a client account.
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Remote Support Sessions
Start a remote support session and download the DanumHost agent from /account/remote-support.
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Rating Support Ticket Replies
Rate staff replies on tickets to help DanumHost improve support quality.