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Reply
- Open the ticket from
/tickets. - Scroll to the reply form, type your update, and attach files if needed.
- Submit. Staff are notified according to DanumHost workflow.
Attachments
Download staff attachments via secure links at /tickets/attachments/{id}/download. Only open files you expect.
Close
When the issue is solved, click Close ticket. You can open a new ticket if the problem returns rather than reopening very old threads when discouraged.