You can still get assistance by raising a ticket with our support department should you not be able to find what you are looking for here.

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Support Tickets Overview

Manage support requests at /tickets in the client area.

The Support Tickets section at /tickets is the main channel for technical and billing help on your account.

List tickets

  1. Open Support Tickets from the sidebar (requires ticket permission).
  2. See open and closed tickets with status, department, and last update.
  3. Click a ticket to read the full thread at /tickets/{id}.

Dashboard link

Your dashboard shows how many tickets are not closed so you can follow up quickly.

No access

Ask the account owner to enable view / manage support tickets for your team user if the menu is missing.

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