Policies

Articles

• Terms of Service

  The contract between you and DanumHost Limited covering our Services, billing, termination, warranties, liability, and legal terms.

• Support Policy

  How DanumHost provides technical, billing, and sales support, our support hours, and what we expect from customers.

• Server Maintenance

  Our 99.9% uptime commitment, scheduled maintenance windows, and how planned and emergency maintenance is communicated.

• Web Development

  Guidelines for our web development work, quality and security standards, and payment terms for website projects.

• Game Development

  Game development work is carried out directly by DanumHost Limited, in-house.

• Remote IT Support

  How our IT support team assists employees remotely, including SLAs, remote access tools, and equipment support.

• Website Leasing

  Terms for leasing a website from DanumHost, including ownership, customisation, maintenance, and renewal.

• Refund and Billing

  How we bill for Services, automatic renewals, our Anytime Money Back Guarantee, refunds, chargebacks, and website development refunds.

• Privacy Policy

  How DanumHost collects, uses, retains, and protects personal and anonymous information, and your rights under UK GDPR.

• GDPR - General Data Protection Regulation

  Our commitment to complying with GDPR and how you can request the personal information we hold about you.

• Acceptable Use

  What is and is not permitted when using our Services, including prohibited content, network stability, and monitoring.

• Contacting DanumHost

  Email addresses, phone number, and ticketing options for getting in touch with DanumHost.

• Other Information

  Details on free months of hosting and free domain name promotions included with certain packages.

• Domain Registration & Transfers as per ResellerClub / OpenProvider

  The full domain registration agreement that applies to every domain we register or transfer on your behalf, via ResellerClub / PDR Solutions or OpenProvider.