You can still get assistance by raising a ticket with our support department should you not be able to find what you are looking for here.

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Remote Support Sessions

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Start a remote support session and download the DanumHost agent from /account/remote-support.

When enabled on your DanumHost account, Remote support lets you download a small agent so our team can assist on your computer safely.

Start a session

Open Support → Remote support at /account/remote-support.
Choose your operating system and briefly describe the issue.
Click Start remote support session.
Download and run the agent file from /account/remote-support/{session}/download on the computer that needs help.

Not available

If remote support is disabled for your plan, the page explains that you should open a support ticket instead. Sessions are rate-limited to prevent abuse.