You can still get assistance by raising a ticket with our support department should you not be able to find what you are looking for here.

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Team Permissions and Hidden Features

Why some menu items are missing for team members and how account owners assign access.

DanumHost supports team members on the same client account. Each member signs in with their own user but acts on behalf of one client record.

Why menus differ

Permissions control what each member can see. For example, only users with invoice permission see Invoices and PayPal or Stripe pay buttons. Domain DNS changes require manage domain settings. Support tickets need view / manage support tickets. Files require view client files.

What account owners can do

  1. Sign in as the account owner and open Account → User Management at /account/users.
  2. Invite a team member or edit an existing member.
  3. Enable or disable permissions such as paying invoices, managing domains, or ordering services.
  4. Save changes. The member should sign out and back in if their menu does not update immediately.

Billing-only sections

Account details and saved card or PayPal preferences for automatic billing sit behind the billing contact middleware. If you cannot edit payment methods, ask the account owner to grant billing access or make the change for you.

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