You can still get assistance by raising a ticket with our support department should you not be able to find what you are looking for here.

Access error logs, access logs, and site summary information for troubleshooting.

Logs and site summaries help diagnose website errors, traffic patterns, and security issues.

View site summary

  1. Go to System Info & Files → Site Summary.
  2. Select the domain.
  3. Review overview data including disk usage, subdomains, and installed services.

Access logs

  1. Open Log Viewer or Raw Access Logs from the same section.
  2. Download or view error logs (error.log) for PHP and web server errors.
  3. Review access logs for visitor IPs, requested URLs, and response codes.

Check error logs first when a site shows a blank page or 500 error. Look for recent timestamps and PHP fatal error messages to identify the cause.

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